Call Center Representative
Somerville, MA
Updated: April 24
Make a Real Impact as a Patient Services Specialist! Are you passionate about helping others and skilled with technology Partners HealthCare System, Inc. is looking for a dedicated Patient Services Specialist to join our IS Support Services team! In this highly visible, front-line role, you will ensure patients and their authorized family members have a positive, seamless experience using our online tools. What You Will Do: Act as the first point of c
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Under general direction of the Patient Gateway Supervisor, the Patient Services Specialist is responsible for responding to inquiries from patients and authorized family members using Partners HealthCare online tools. This important and highly visible role is a “front-line” position handling patient inquiries regarding enrollment, logging in, product features and technical problems. The Patient Services Specialist may be asked to perform other tasks as needed.
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\nPrincipal Duties and Responsibilities
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- Contributes to a positive experience for patients and families through professional, efficient andeffective telephone and online interactions. \n\t
- Respects patient confidentiality at all times, observing HIPAA guidelines. \n\t
- Answers and records calls using ITIL best practices. \n\t
- Processes user-generated self-service tickets using ITIL best practices. \n\t
- Resolves issues utilizing available resources and documentation. \n\t
- Utilizes various communication methods including telephone, email and instant messaging. \n\t
- Prioritizes work based upon guidance provided by Patient Gateway Supervisor. \n\t
- Escalates issues that cannot be resolved in a timely manner. \n
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"ExperienceHigh School (required) "
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- Entry Level
- 1 year
\n\n\n\t. Contributes to a positive experience for patients and families through professional, efficient andeffective telephone and online interactions.\n\t. Respects patient confidentiality at all times, observing HIPAA guidelines.\n\t. Answers and records calls using ITIL best practices.\n\t. Processes user-generated self-service tickets using ITIL best practices.\n\t. Resolves issues utilizing available resources and documentation.\n\t. Utilizes various communication methods including telephone, email and instant messaging.\n\t. Prioritizes work based upon guidance provided by Patient Gateway Supervisor.\n\t. Escalates issues that cannot be resolved in a timely manner.\n\n" ][ "Experience. Entry Level 1 year. Education. High School (required)" ]
search terms: Call Center+Representative
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Call Center Job Openings: Earn $15-$45/Hr. Immediate Hire
Somerville
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