Provides administrative support to the Pain Management department, ensuring efficient daily operations, patient flow, and communication. This role serves as a key point of contact for patients and requires strong customer service skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment.

Performs job functions in a manner that supports operational efficiency, patient satisfaction, and compliance with hospital policies and procedures.

Responsibilities / Essential Functions

• Acts as liaison between patients, providers, and internal departments to ensure effective communication and workflow
• Coordinates patient appointments, including recurring monthly visits and follow-up scheduling
• Manages patient-related documentation, including charts, lab results, and treatment records, ensuring accuracy and compliance
• Assists with patient communication, including responding to messages, scheduling needs, and general inquiries via phone and internal systems
• Supports daily patient flow through check-in and check-out processes
• Maintains departmental records and ensures adherence to organizational policies and procedures
• Ensures proper maintenance of office and exam room equipment
• Provides excellent customer service to patients, staff, and external stakeholders in alignment with service standards
• Adheres to all confidentiality policies and regulatory requirements

• High School Diploma required
• Associate’s degree or business school training preferred

• Strong customer service skills with the ability to handle a high volume of patient interactions
• Ability to manage difficult or sensitive situations with professionalism and composure
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced healthcare environment
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive patient information
• Experience with administrative functions such as scheduling, documentation, and coordination
• Proficiency in Microsoft Office and general computer systems
• Ability to work independently and as part of a team

• Prior experience in a healthcare or medical office setting
• Familiarity with medical terminology

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our official site. We do not request purchases or application downloads as part of the hiring process.

Compensation Range:

$18.78- $27.90

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Responsibilities / Essential Functions. Acts as liaison between patients, providers, and internal departments to ensure effective communication and workflow. Coordinates patient appointments, including recurring monthly visits and follow-up scheduling. Manages patient-related documentation, including charts, lab results, and treatment records, ensuring accuracy and compliance. Assists with patient communication, including responding to messages, scheduling needs, and general inquiries via phone and internal systems. Supports daily patient flow through check-in and check-out processes. Maintains departmental records and ensures adherence to organizational policies and procedures. Ensures proper maintenance of office and exam room equipment. Provides excellent customer service to patients, staff, and external stakeholders in alignment with service standards. Adheres to all confidentiality policies and regulatory requirements. Education Requirements. High School Diploma required. Associate’s degree or business school training preferred. Required Knowledge and Skills. Strong customer service skills with the ability to handle a high volume of patient interactions. Ability to manage difficult or sensitive situations with professionalism and composure. Strong communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced healthcare environment. Strong organizational skills and attention to detail. Ability to maintain confidentiality and handle sensitive patient information. Experience with administrative functions such as scheduling, documentation, and coordination. Proficiency in Microsoft Office and general computer systems. Ability to work independently and as part of a team. Preferred Qualifications. Prior experience in a healthcare or medical office setting. Familiarity with medical terminology. Equal Opportunity Employer / Disclaimer:Equal Opportunity Employer/ Disabled/ Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our official site. We do not request purchases or application downloads as part of the hiring process.

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